Cancellation Policy

This Cancellation Policy governs all bookings, reservations, and service engagements made through Al Habib Prime. By confirming a booking or reservation, you agree to the terms set out below. Please read this policy carefully before making any reservation.

1. Holiday Rental Cancellations

All cancellations must be submitted in writing to your assigned Al Habib Prime advisor or via email to [email protected]. Cancellations are effective from the date of written confirmation by Al Habib Prime.

2. Property Viewings & Enquiries

Property viewings arranged through Al Habib Prime may be cancelled or rescheduled at no charge, provided at least 24 hours' notice is given. Repeated last-minute cancellations (less than 24 hours' notice) may result in a viewing fee being applied to future appointments.

For private jet or yacht-assisted viewings arranged through our Concierge service, separate cancellation terms apply as detailed in your service agreement.

3. Concierge Services

Concierge service bookings (private aviation, yacht charters, private chefs, security, curated experiences) are subject to the cancellation terms of the individual service provider, which will be communicated to you at the time of booking.

Al Habib Prime will endeavour to recover any deposits or pre-payments on your behalf, but cannot guarantee refunds from third-party providers. We strongly recommend travel insurance for all concierge bookings.

4. Force Majeure

In the event of cancellation due to circumstances beyond reasonable control — including but not limited to natural disasters, government travel restrictions, acts of war, or public health emergencies — Al Habib Prime will work with all parties to reschedule or provide a credit note valid for 24 months. Refunds in force majeure situations are at the discretion of Al Habib Prime and the property owner.

5. Owner-Initiated Cancellations

In the rare event that a property owner cancels a confirmed booking, Al Habib Prime will provide a full refund of all amounts paid and will endeavour to source an equivalent or superior alternative property at no additional cost to the guest.

Property owners who cancel confirmed bookings without valid cause may be subject to penalties as outlined in their Owner Agreement.

6. Refund Processing

Approved refunds will be processed to the original payment method within 10–14 business days. Al Habib Prime is not responsible for delays caused by financial institutions or payment processors. Booking fees and transaction charges are non-refundable in all circumstances.

7. Modifications to Bookings

Requests to modify booking dates or property are subject to availability and may incur a modification fee. Date changes requested within 14 days of check-in are treated as cancellations under the terms above. All modification requests must be submitted in writing.

8. Contact

For all cancellation and refund enquiries, please contact our bookings team at [email protected] or speak with your dedicated Al Habib Prime advisor.